We don't just automate individual tasks. We build the front door for every claim, submission, and customer interaction entering your enterprise—from FNOD to FNOL to litigation notices.
Every carrier shares a single bottleneck: intake. Whether it's an ACORD PDF, a frantic voice call, or a broker email—everything enters through a digital mailroom before becoming work. We turn that mailroom into an AI-powered orchestration engine.
A single, audited pipeline that replaces the inbox-and-shared-drive chaos most carriers operate today.
The same pipeline, pre-trained for the artifacts and workflows unique to your line.
Outlook and shared-mailbox ingestion. Attachment extraction, duplicate detection, metadata creation. One front door, every channel.
Pre-trained models for ACORD, FNOL, FNOD, medical bills, estimates, photos, police reports and demand letters.
Claim type, loss type, first vs. third party, commercial vs. personal, urgency, and early fraud indicators.
Summarize the claim, surface missing documents, recommend routing, draft customer emails, highlight exceptions.
Guidewire, Duck Creek, Origami, ClaimCenter, ImageRight, ServiceNow, SharePoint. Orchestrate without replacement.
Review queues, confidence thresholds, approvals, escalations, and a learning feedback loop that compounds over time.
The engine ships pre-trained on the full insurance document taxonomy—so time-to-value is measured in weeks, not quarters.
Cycle time, leakage, and adjuster burnout.
Straight-through processing on 60%+ of intake and a live view of every open exception.
Fragmented mailrooms, offshore BPO overhead, unreliable SLAs.
One orchestrated intake layer replacing 4–8 shared mailboxes and manual triage teams.
Legacy core systems, brittle integrations, AI ambitions without a foundation.
A vendor-neutral orchestration layer that sits above Guidewire, Duck Creek, ServiceNow — no rip-and-replace.
Submissions arrive incomplete; broker experience is inconsistent.
Every broker submission normalized, scored, and routed within minutes of arrival.
Anonymized deployments across four insurance verticals. Every case study is a one-page PDF you can hand to your CFO.
FNOL intake across 6 states, auto + homeowners
Every intake artifact ClaimStream extracts becomes a structured payload orchestrated by UiPath and posted directly into Guidewire ClaimCenter and ServiceNow — with field-level mappings your integration team can audit before day one.
Email, portal, EDI, or fax normalized into a canonical JSON envelope with extracted fields and confidence scores.
{
"artifact_id": "cs_9F42-71A",
"channel": "email",
"received_at": "2026-07-12T14:03:22Z",
"sender": "adjuster@acme-broker.com",
"attachments": [
{ "name": "ACORD_1_FNOL.pdf", "pages": 3, "type": "acord_1" },
{ "name": "police_report.pdf", "pages": 5, "type": "loss_report" },
{ "name": "vehicle_photos.zip", "count": 12, "type": "media" }
],
"extracted": {
"policy_number": "PA-4471-882",
"loss_date": "2026-07-09",
"loss_state": "TX",
"loss_type": "auto_collision",
"claimant": { "first": "Jordan", "last": "Reyes", "dob": "1988-04-12" },
"estimated_severity": "moderate",
"confidence": 0.964
}
}An unattended robot validates, routes by severity, and fans out to systems of record. Low-confidence artifacts drop into Action Center.
# UiPath orchestration (Fusion process) Trigger: Queue item "ClaimStream.Intake" Robot: Unattended · Insurance-FNOL-v3 Actions: 1. Validate policy in Guidewire PolicyCenter (SOAP) 2. Route by severity → Auto | Property | Injury queue 3. Create claim in ClaimCenter (REST /claim/v1) 4. Open incident in ServiceNow (Table API) 5. Post SLA timer + notify adjuster (Teams) SLA: < 90s end-to-end Fallback: Human-in-loop via Action Center
| Source (ClaimStream) | Target field | Transform |
|---|---|---|
| extracted.policy_number | Claim.Policy.PolicyNumber | string |
| extracted.loss_date | Claim.LossDate | datetime |
| extracted.loss_state | Claim.LossLocation.State | typekey |
| extracted.loss_type | Claim.LossCause | typekey · mapped |
| extracted.claimant.first | Claim.MainContact.FirstName | string |
| extracted.claimant.last | Claim.MainContact.LastName | string |
| extracted.claimant.dob | Claim.MainContact.DateOfBirth | date |
| extracted.estimated_severity | Claim.SeverityCategory | typekey · mapped |
| attachments[] | Claim.Documents[] (DocumentContent) | binary · async |
| artifact_id | Claim.ExternalReference | string |
Based on pilot benchmarks: 62% reduction in intake handling time and an 82% cut in cycle time from inbound signal to core system update.
Baseline drawn from digital mailroom deployments across regional carriers, TPAs, and MGAs. Actual results vary by document mix and integration surface — we'll build a validated business case during Discover.
Get a tailored business case →Map intake channels, document volumes, and routing rules across your current operation.
Stand up the mailroom, connect core systems, and configure pre-trained document models.
Expand to new document types and lines of business as the model compounds in accuracy.
Built for regional carriers, mutuals, MGAs, TPAs, and self-insured organizations.
ClaimStream doesn't stop at intake. It compounds into a closed-loop platform that learns from every claim it touches.
A repeatable insurance transformation platform—with clear IP, reusable accelerators, and a defensible story. By owning the digital mailroom, ClaimStream orchestrates everything that follows.
We're accepting a small cohort of regional carriers, MGAs, TPAs, and self-insured organizations for the inaugural deployment. Our team handles integration end-to-end.